Who we are
This policy applies to Coastline Office Relocations and to this website. You can reach us at [email protected], by phone at (08) 5550 1204, or by mail at Unit 4, 120 Hasler Road, Osborne Park, WA 6017.
Information we collect
We only collect what we need to respond to you and provide our services.
- Contact details you give us, such as your name, email address, phone number and address.
- Details about the service you are requesting, entered in quote, booking or contact forms.
- Technical data such as browser type, device and pages visited, collected through cookies you allow.
- Records of our communications with you, including calls, emails and messages.
How we use your information
We use personal information to:
- Respond to enquiries and prepare quotes or appointments.
- Deliver, schedule and follow up on the services you request.
- Send service reminders and, where you have agreed, occasional offers.
- Improve our website and meet our legal and regulatory obligations.
Sharing
We do not sell your personal information. We share it only with trusted providers who help us run our business, such as scheduling, payment and email platforms, and only under agreements that require them to protect it. We may disclose information where the law requires it.
Retention and security
We keep information only as long as we need it for the purposes above or as required by law. We use administrative, technical and physical safeguards appropriate to the sensitivity of the data.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing at any time. Contact us using the details above and we will respond within 30 days.
Australian Privacy Principles
As an Australian business we handle personal information in line with the Australian Privacy Principles. Where a relocation involves your organisation's records, we act as a service provider handling that information on your instructions, and you remain responsible for the obligations that attach to it.
- Records held in storage are accessed only on the written authority of a named person on your account.
- Every uplift, movement, retrieval and destruction is logged with a date, time and authorising person.
- Destruction of records happens only on written authority, never on a calendar trigger alone.
- You may request a copy of the custody log for any carton held on your account.
Notifiable data breaches
If we become aware of unauthorised access to, or loss of, personal information we hold on your behalf, we will notify your nominated contact promptly and work with you on the assessment and any notification that is required.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.